Directory synchronization to Azure Active Directory stops or you're warned that sync hasn't registered in more than a day. Azure AD Connect sync: How to manage the Azure AD service account. Azure AD Connect Accounts and permissions. Troubleshoot connectivity issues with Azure AD Connect. I have an alert in the admin center, or am receiving automated emails that there hasn't been a recent synchronization event Identity synchronization and duplicate attribute resiliency. Resolving common causes of problems with directory synchronization in Microsoft 365 Synchronized objects aren't appearing or updating online, or I'm getting synchronization error reports from the Service. To update from Azure AD Sync to Azure AD Connect, see the upgrade instructions. If you are still using Azure Active Directory (Azure AD) Sync (DirSync), take a look at How to troubleshoot Azure Active Directory Sync Tool installation and Configuration Wizard error messages in Microsoft 365 for information about the system requirements to install dirsync, the permissions you need, and how to troubleshoot common errors. Click the More menu (three dots) and select Directory synchronization.įollow the instructions in the wizard to download Azure AD Connect. In the Microsoft 365 admin center, navigate to Users > Active users. How do I get Azure Active Directory Connect tool? 
For details see Identify directory synchronization errors in Microsoft 365. You will also receive a mail (to the alternate email and to your admin email) from Microsoft 365 that indicates your tenant has encountered directory synchronization errors. The first indication that something is wrong is when the DirSync Status tile in the Microsoft 365 admin center indicates there is a problem.
We have resources to help you identify potential issues and fix them. But setup is a little complicated and it can sometimes be difficult to identify the source of problems. With directory synchronization, you can continue to manage users and groups on-premises and synchronize additions, deletions, and changes to the cloud. Describes common causes of problems with directory synchronization in Office 365 and provides a few methods to help troubleshoot and resolve them.įixing problems with directory synchronization for Microsoft 365
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